いまさら聞けない化粧品と医薬品、医薬部外品、薬用化粧品の違い

2022年 最新薬事法薬機法

「医薬品」「医薬部外品」「化粧品」は「薬機法(医薬品、医療機器等の品質、有効性及び安全性の確保等に関する法律)」により明確に区別されていて、表現できる範囲も異なります。違反すると処罰の対象になりますから、広告主やライターの方は注意が必要です。

本稿では

  • 「医薬品」「医薬部外品」「化粧品」「薬用化粧品」の違い
  • それぞれでいえること、いえないこと
  • 広告表現の注意点

などについて解説していきます。情報の信ぴょう性については以下のとおりです。ご安心ください。

  • 景品表示法務検定アドバンス(消費者庁公認、公正取引協議会主催)
  • 消費者庁発出の文書の誤りを指摘改善させた実績
  • 食品の適正表示推進者(東京都福祉保健局主催)などを所有する専業薬機ライターが執筆
目次

医薬品、医薬部外品、化粧品の定義

医薬品と医薬部外品、化粧品は薬機法で以下のように定義されています。

分類定義特徴製品例
医薬品医療用医薬品病気の診断、治療、または予防のために使用されるもの。医師の処方箋が必要医師から処方される各種治療薬。発毛剤、AGA薬(フィナステリド、ザガーロ、ミノキシジル)医療用保湿薬など
OTC医薬品薬局やドラッグストアで薬剤師や登録販売者の助言を得て購入できる皮膚用薬、皮膚保湿薬、風邪薬、胃腸薬、点眼薬、滋養強壮薬など
医薬部外品 

指定医薬部外品

次の目的で使用され、かつ人体に対する作用がおだやかなもの。

イ.吐きけその他の不快感又は口臭若しくは体臭の防止

ロ.あせも、ただれ等の防止

ハ.毛の防止、育毛又は除毛

ニ.人又は動物の保健のためにするねずみ、はえ、蚊、のみ等の駆除又は防止

「イ.」に準ずるもので、厚生労働大臣が指定するもの。
一般小売店で購入できる。
整腸剤、ビタミン剤、のど清涼剤など。
医薬部外品「イ.~ハ.」に準ずるもので、厚生労働大臣が指定するもの。
一般小売店で購入できる。
薬用化粧品、育毛剤、制汗剤、ヘアカラー剤、育毛剤など。
防除用医薬部外品「二.」に準ずるもので、厚生労働大臣が指定するもの。
一般小売店で購入できる。
殺虫剤、殺鼠剤など。
化粧品人体を清潔にし、美化し、魅力を増し、容貌を変えるために、または、皮膚や毛髪を健やかに保つために使用され、人体に対する作用がおだやかなもの。一般小売店で購入できる。スキンケア用品、ヘアケア用品、メイクアップ用品、歯磨き剤など

医薬品

医薬品は「治療」を目的としたで厚生労働省より配合されている有効成分の効果が認められたものを指します。

ex.

  • 発毛剤
  • 整腸剤
  • 頭痛薬

国内で医薬品として流通させるには、厚生労働大臣による製造販売承認が必要です。


未承認のもので、医薬品・医薬部外品・化粧品もしくは医療機器に該当しないものは「効能」「効果」をうたうことはできません。

「未承認医薬品」ってナニ?
よくニュースなどで「未承認医薬品販売の疑いで…」などと報道されていますよね。あれってなんなの?と思われている方も多いのではないでしょうか。
病気への効果や身体の構造・機能への効果などを「目的」としているものは、実際の効果の有無に関係なく医薬品とみなされます。しかし医薬品として製造販売するには厚生労働大臣の許可が必要です。
承認や許可を受けていないにもかかわらず、病気への効果や身体の構造・機能への効果などをうたう商品は、「未承認医薬品」または「無承認無許可医薬品」と呼ばれ、処罰の対象になります。
ただし保健機能食品(特定保健用食品・栄養機能食品・機能性表示食品)として許可を受け、その認められた範囲内であれば効果効能をうたうことができます。

医薬部外品

医薬部外品とは簡単にいうと、医薬品と化粧品の中間に位置するものです。

医薬部外品の例

  • 育毛剤
  • 日焼け止め
  • 虫歯予防歯磨き粉

厚生労働省が承認した効果・効能に有効な成分が、一定の濃度で配合されていて、承認の範囲内であれば成分や効果効能を標ぼうできます

医薬部外品で認められる効果効能の範囲は次の通りです。

【化粧品等の適正広告ガイドライン 2020年度版】より抜粋

「○○を防ぐ」という効能効果で承認を受けているものは、単に「○○に」等の表現は認められません。

ただし、承認された効能効果が明瞭に別記されていれば単に「○○に」等の表現も可能です。

薬用化粧品

スキンケア

薬用化粧品とは医薬部外品のうち、化粧品的な働きをするものです。厚生労働省が承認した効果・効能に有効な成分が、一定の濃度で配合されています。

薬用化粧品の例

  • 薬用洗顔料
  • 薬用石鹸
  • 薬用シャンプー

薬用化粧品は承認の範囲内で広告することが原則です。ただ次の事柄に配慮すれば化粧品の効能効果のうち、それぞれの種別に対応する効能効果を併せて標ぼうすることができます。

1)医薬部外品本来の目的が隠ぺいされて化粧品であるかのような誤認を与えないこと。

2)殺菌剤配合のシャンプーまたは薬用石けん等は化粧品的な使用目的、用法で使用された場合に、

保健衛生上問題となるおそれのあるものではないこと。

3)化粧品の効能効果として標ぼうしている部分が、あたかも医薬部外品の効能効果として承認を

受けたものであるかのような誤認を与えないこと

たとえば「ふけ・かゆみを防ぐ」という効果の承認を受けた薬用リンスがあったとしましょう。

この場合、「頭皮にうるおいを与えます」との表示は認められます。化粧品効能56の5に「頭皮、毛髪にうるおいを与える」があるからです。

他方で「頭皮にうるおいを与えるリンスです」とするのは認められません。本来の医薬部外品としての目的「ふけ・かゆみを防ぐ」が隠され、化粧品であるかのような印象を与えるためです。

また「頭皮への保湿効果が認められています」も、頭皮への保湿効果が医薬部外品の効能効果として承認を受けたものであるかのような印象を与えるためNGとなります。

「ふけ・かゆみを防ぐ」という効果の承認を受けた薬用リンスのOK表現とNG表現

OK

「頭皮にうるおいも与えます」→化粧品効能56「頭皮、毛髪にうるおいを与える(化粧品効能5)」に該当

NG

「頭皮にうるおいを与えるリンスです」→本来の医薬部外品としての目的「ふけ・かゆみを防ぐ」が隠され化粧品であるかのような印象を与える

「頭皮への保湿効果が認められています」→あたかも保湿効果が医薬部外品の効能効果として承認を受けたものであるかのような印象を与える

薬用化粧品の効果効能範囲は次の通りです。

【化粧品等の適正広告ガイドライン 2020年度版】より抜粋

化粧品

化粧品は医薬部外品と比較してもさらに効能・効果が緩和で標ぼうできる範囲が限られています。化粧品の効果効能の範囲は次の通りです。

【化粧品等の適正広告ガイドライン
2020年度版】より抜粋

化粧品のうち、厚生労働省が承認した効果・効能に有効な成分が一定の濃度で配合されているものが「薬用化粧品」それ以外が「一般化粧品」という位置づけとなります。

<「化粧品」「薬用化粧品」「医薬部外品」の関係性>

「化粧品」「薬用化粧品」「医薬部外品」の関係性

医薬部外品と化粧品の広告実務上の最も大きな違いは表現可能範囲

医薬部外品と化粧品の広告実務上の最も大きな違いは標ぼうが認められる範囲です。

医薬部外品は承認された範囲内であれば効果効能をうたえる

「医薬部外品」には、厚生労働省が承認した効果・効能に有効な成分が一定の濃度で配合されていて、承認の範囲内であれば成分の名前や効能・効果を表示することができます。

医薬部外品は承認の範囲内の効果をうたえる

  • 毛髪・頭皮の汚臭を防ぐ
  • あせも・しもやけ・ひび・あかぎれ・ニキビを防ぐ
  • 日焼後のほてりを防ぐ
  • メラニンの生成を抑え、シミ・ソバカスを防ぐ 

承認されていない効果はうたえない

効果表で対応するものであっても、承認を得ていない効果はうたえないので注意が必要です。

たとば効能表では、育毛剤に対応する効果は「育毛、薄毛、かゆみ、脱毛の予防、毛生促進、発毛促進、ふけ、病後・産後の脱毛、養毛」となっています。

しかし、育毛剤であってもふけやかゆみへの効果が承認されていない場合、育毛剤ふけやかゆみへの効果を訴求することは認められません。

化粧品でうたえるのは原則56の効果効能のみ

一方の「化粧品」は「医薬部外品」と比べて表示できる効能・効果が緩和で、かつ限定されています。基本的にうたえるのは先ほどご紹介した56の効果効能のみです。

(例)

  • 香りにより毛髪、頭皮の不快臭を抑える
  • 肌を整える
  • 日焼けを防ぐ
  • 日焼けによるシミ・ソバカスを防ぐ 

など

ただしメーキャップ効果であれば標ぼうが認められています。

あわせて読みたい
実はコレもOK|化粧品広告で許される「メーキャップ効果」はどこまで 薬機法により化粧品で広告できる表現は規制されていますが、「メーキャップ効果」の標ぼうは認められています(化粧品等の適正広告ガイドライン【2020年版】。メーキャップ効果とは「色彩により、覆う、隠す、見えにくくする等の物理的効果」です。つまり「色彩効果」のほかにも「物理的効果」がうたえます。ただし色彩効果以外の物理的なメーキャップ効果は「1)客観的に事実」であり「2)化粧品の定義の範囲を逸脱しない」場合に限られます。たとえば最近よく見かける「ストレッチファンデーション」で、「引き締め素材により肌のシワを伸ばす」とした場合にシワが伸びるのが成分の効果(薬効)ではなく、物理的な効果によるものであれば表現は可能と判断できます。もっとも、事実であることが前提です。事実でなければ、景表法上の優良誤認表示にあたる可能性があり、根拠データの提出を求められることもあるので要注意です。

化粧品も医薬部外品も医薬品的な治療効果の標ぼうはNG

医薬品的な治療効果があるかのような表現をすることは、「化粧品」でも「医薬部外品」でも認められません。

NG

  • ニキビが治る
  • シミが消える
  • しわがなくなる
  • 髪が生える 

いえるのは

  • 予防
  • 維持
  • 美容
  • 栄養補給(前後関係によっては不適切と判断します。)

までです。

認められた範囲内でどう訴求していくかが肝心!

アイデア化粧品や医薬部外品は表現できる効果効能の範囲が厳しく限定されています。だからこそ、その認められた範囲内でどう表現していくかが大切です。Life-lighterではOKとなる表現やいいかえのコツなどを無料公開しています。

  • さらに詳しく知りたい!
  • 扱ってほしいテーマがある!
  • この表現はセーフか知りたい!

などでも結構ですので、まずはお気軽にお問い合わせください。

橋本 駿
専業薬機クリエイター
未経験・知識ゼロで2015年webライター業界に参入し2019年に開業。
                                                                      業界屈指の専門性を活かし、現在は主に法人向けにwebコンテンツ作成や法律指導などを行っている。消費者庁発出の公的文書の誤りを指摘した実績も持つ。

・景品表示法務検定アドバンス(消費者庁、公正取引協議会主催)(合格者番号APR22000 32)

・食品の適正表示推進者(東京都福祉保健局認定)
・YMAA
・KTAA
・薬事法管理者
・コスメ薬事法管理者
・美容広告管理者
2022年 最新薬事法薬機法

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  • Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support outsourcing
    companies that fit every requirement.
    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out
    its frontline operations to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service
    should already be in play during a company’s first day,
    as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by
    attending to their needs and responding to their questions.

    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock
    service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every
    facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies
    benefit from a bigger source of talent from all over
    the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing
    service quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to
    scaling the business. Overseeing the day-to-day operations can already take
    much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need
    to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many
    customers will express their satisfaction in getting their voices heard.

    If customer service companies and their team address customers’ issues in a
    satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher
    customer lifetime value (CLV). This isn’t to say a
    stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and
    consistent level of service. Providing a highly specialized,
    dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great
    customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight
    the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing
    support to startup companies. Over the years, the company has grown big and
    is confident enough to provide both enterprise and small business customer service
    outsourcing solutions.
    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical
    & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions,
    and Cyber Security. The company provides only dedicated agents, in-house training, and
    equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and
    European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific
    needs. This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to
    look for either option separately.
    Helpware’s focused on developing its people and
    their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced
    to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
    with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing,
    customer experience, service to sales, digital
    transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home
    countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry
    (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies
    that wanted to change the customer experience by applying a personal touch to
    customer care. The company is now Europe’s number-one customer support outsourcing
    company, providing bespoke customer experience
    solutions to clients around the world. In addition, its contact center operation locations
    include the UK, Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced
    as operations in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports diversity and
    inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates,
    instead, Ascensos will individually respond to
    requests for quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established
    leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections,
    and technical support.
    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more
    than 330,000 agents speaking over 265 languages and deservedly belongs to a
    league of good customer service companies. You
    won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer
    customer care and customer experience (CX)
    solutions to some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software
    development, CX innovation, quality assurance (QA), and infrastructure outsourcing.

    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer
    service systems to the next level. Like any modern BPO,
    VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as
    they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing
    solutions within the client’s time zone. In addition, InfluX creates
    specialized customer experiences that reflect the client’s vision,
    voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the
    common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who
    prefer flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
    services. The company employs native English contact center agents
    with experience in multiple industries. Skycom also offers
    a full range of services, including business process outsourcing, telemarketing and sales, customer
    support, and healthcare. With more than 15 years
    of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone
    and distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.

    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and
    lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more
    than 1,400 workers stationed across four countries. It handles customer service duties over the
    phone, email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work
    in a customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital
    CX innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world.

    This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service
    to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
    automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing
    companies that offer top-tier customer support services in various countries
    and more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days
    of Giving.” In particular, the company taps 225,000 volunteers from
    its offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company
    that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada,
    and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of
    service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact
    center service total costs, which is why clients want to outsource customer
    service small business really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent
    over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent,
    hiring residents of the U.S., UK, and Canada. This means stable employment
    for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing
    needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing
    structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers
    who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few
    time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the
    various stages, try the best companies for customer service.
    These largest outsourcing companies not
    only supply the best talent, but also the best equipment and training
    to prepare them.

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  • top 10 call center outsourcing companies in 2023 if
    you re looking to improve customer experience or
    optimize your operations it s worth considering options beyond your own company today outsourcing customer
    support to one of the top call center written by alexei piskunov wednesday apr 05 table of contents if you re looking to
    improve customer experience or optimize your operations it s worth considering options beyond your own company
    today outsourcing customer support to one of
    the top call center outsourcing companies is definitely a
    smart business decision if you want to avoid all trials and
    tribulations of running an in-house call center this solution can be a budget-friendly way to handle customer concerns
    while significantly improving the level of customer satisfaction let s
    have a look at those bpo companies that take the top positions in the industry discuss what makes them stand out and go through the main tips for choosing the right call center why outsourcing a call center creating a positive
    customer experience is the main priority for most
    companies with so many competitors offering similar products and services
    in today s marketplace it can be challenging for
    any particular organization to stand out and attract new customers additionally modern customers are ready to pay more if they receive
    an outstanding experience offering excellent customer support services
    can give a business an edge over competitors by boosting customer
    retention and generating positive reviews ultimately driving profits
    conversely a poor customer experience can lead to customer loss and negative reviews which can harm a
    business choosing the best call centers for your business
    guarantees increased customer satisfaction streamlined operations and enhanced growth making it a crucial factor in achieving
    success in today s competitive market us call center outsourcing companies
    top list 1 helpware helpware is a leading customer support provider with headquarters based in the usa with call centers spread
    across four continents the core areas of expertise include a wide range
    of bpo services such as omnichannel customer support technical
    support it support content moderation data
    annotation data entry helpdesk back-office support etc since helpware positions itself
    as a reliable outsourcing partner for both startups and big enterprises there are companies
    of different sizes among the clientele ranging from small firms
    to renowned brands at helpware people come first and it pays off the
    needs of employees are the main priority and it shows in their work as they
    provide exceptional service pros applying a customized approach to recruiting and
    training dedicated agents offering exceptional expertise in all kinds of
    customer support tailoring packages to cater to the specific
    needs of different businesses 2 xact xact is a highly flexible
    outsourced call center based in orlando florida catering
    to businesses of different sizes they specialize in providing
    technical support and customer support services to businesses operating across diverse industries
    including property management e-commerce tourism healthcare hospitality and fintech xact has partnered with
    nice incontact since 2005 leveraging their cloud-based contact center toolkit to
    ensure the utmost data security for their clients
    pros providing a personalized 24 7 telephone answering
    service ensuring service continuity through their fail-safe automatic
    transfer switches ats which seamlessly switch to an alternate
    power source during power outages 3 wing assistant
    the wing assistant is revolutionizing the process of recruiting remote workers
    on a global scale this innovative outsourced call center provides
    a fully-managed virtual assistant experience that helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks to dedicated customer service professionals for
    a fixed monthly cost they offer outbound call center outsource solutions that are affordable
    and enable businesses to level up and enhance their customer service and technical
    support and boost their sales pros a dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a
    diverse range of managed outsourcing services including back-office
    support and staffing solutions with great potential in addition to call centers 4 triniter triniter is a renowned figure in the
    bpo industry with a global presence spanning the united states the philippines and india this american call center has established itself as
    the preferred outsourcing provider for inbound and outbound
    call center solutions sought after by major corporations pros a decade-long track
    record of providing customer support across more than 30 domains 24 7 customer support
    with an impressive 98 9 positive feedback rate 5 tmp
    direct for over 34 years tmp has been providing bpo services
    advocating for clients brands and ensuring excellence through its team with a global presence tmp
    direct manages connections and relationships across various industries they offer custom end-to-end solutions
    including crm tools it infrastructure fulfillment and telecom platforms
    adapting to the evolving cx landscape they handle various communication channels from inbound and
    outbound calls and chats to social media and personalized correspondence pros
    providing an in-house it development team that eliminates the need for multiple vendors 6 answerforce this is
    proud of being on the list of five star call centers providing a range of professional call and chat answering services virtual reception services appointment
    scheduling and more answerforce has experienced call center agents at
    its disposal that are available round-the-clock to handle inbound and outbound calls
    and live chat support and conduct customer surveys in a professional manner this
    american call center works mainly with small and middle businesses covering such industries as home service restoration plumbing and electrical pros offering customized
    solutions to meet the specific needs of clients within particular industries which allows answerforce to provide highly
    tailored and effective services to their clients integrating with the
    client s workflow software this enables businesses to manage their customer
    interactions efficiently without having to switch between multiple platforms
    7 fusion bpo services fusion bpo services group is a company with
    huge experience more than 33 years in the industry and offers voice services and other solutions to more than 250
    businesses worldwide however what makes this provider
    stand out is its unique locations in addition to popular bpo destinations like the united states india and the philippines the company has
    offices in pretty exotic countries like el salvador jamaica morocco and colombia with 22
    locations in 10 countries fusion is capable of delivering call center services in over 40 languages pros by strategically locating
    its offices around the globe this company is able to offer 24 7 customer support across multiple time zones making it easy
    for customers to get the help they need whenever they need it a diverse workforce
    and multilingual capabilities enable them to provide support in various languages making
    their services accessible to a wide range of customers the
    outsourced customer service of this provider is reasonably priced
    that varies depending on the expected amount of calls
    and service level you may require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team that provides inbound and outbound services and back-office customer support for innovative
    software and hardware companies they have received numerous awards for providing exceptional customer
    experiences but their commitment to quality and security is paramount
    supportyourapp is pci dss compliant and adheres to the general
    data protection regulation gdpr pros ensuring the highest data security standards and preventing
    any data leaks they take great care in protecting sensitive information and clients can trust that their data is safe streamlining the integration process
    with the help of their dedicated integration department providing
    their clients with a crm solution that integrates incoming
    calls chats and emails into one system and implementing ai solutions to the chats which many small businesses find appealing 9 vcall global vcall global
    is a provider of innovative service solutions to different businesses
    across various industries they offer a range of services including customer service tech support
    back-office solutions interactive voice response ivr services telecom billing solutions and
    software development solutions using advanced
    technology and infrastructure they offer common services through multiple channels vcall global
    is the preferred choice for businesses seeking a perfect blend of
    flexibility and quality in their services pros adhering to turnaround times
    ensuring that clients receive their services in a timely and
    efficient manner empowering their call centers with a robust
    cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of
    their location or the complexity of their needs providing
    enhanced security features that protect client
    data and information ensuring that their privacy is always
    maintained 10 call masters bpo the company provides inbound and outbound call center services as well as remote administrative
    solutions such as data entry appointment setting reservation services etc their streamlined workflow and marketing automation ensure that
    important phone calls are never missed with their expertise and dedication they can help
    businesses resolve customer queries acquire leads and enhance administrative business
    processes too pros enabling businesses to easily scale up or down based on demand and their remote employees
    to work in split shifts due to their cloud-based virtual
    call

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